Refund policy
Thank you for shopping with BikeStakes.
Apparel Returns
We accept returns of eligible apparel items within 30 days of delivery.
To qualify for a return, items must:
- Be unworn and unused
- Be in original condition
- Include original tags and packaging
- Include proof of purchase
Items showing signs of wear, damage, or alteration may not be eligible for a refund.
Non-Returnable Items
The following items are non-refundable:
- Gift cards
- Final sale items
- Customized or personalized products
- Digital products, if applicable
Sweepstakes Entries
Unless otherwise required by law, purchases associated with sweepstakes entries are considered final.
If an order is canceled before fulfillment, any associated sweepstakes entry may become void in accordance with the Official Sweepstakes Rules.
Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been inspected.
Shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can resolve the issue promptly.
Contact
For return requests, please contact our customer support team through our Contact page.